A display backlight is crucial for the screen visibility of modern laptops and devices. When it begins to fail, users often experience dim screens, vertical bright areas, or a complete loss of backlight. Apple recognized this problem in certain models of their MacBook Pro and launched the display backlight service program to help affected users. This article provides a comprehensive 2025 guide on the program’s eligibility, repair options, and the latest Apple updates, delivering clear and factual information in simple language.
What Is the Display Backlight Service Program?
The display backlight service program is an initiative by Apple to address known defects in the backlight system of specific 13-inch MacBook Pro models sold between 2016 and 2018. This defect, commonly called “Flexgate,” causes the backlight to malfunction, showing vertical bright areas near the bottom of the screen or failing entirely. Apple offered repairs or replacements free of charge within a limited eligibility period to relieve customers from expensive repairs.
Eligibility Criteria in 2025
Understanding eligibility is essential to know if your device qualifies for free repair service under the program. Here is what you need to know for 2025:
- Covered models are the 13-inch MacBook Pro (2016, with Two Thunderbolt 3 ports and Four Thunderbolt 3 ports).
- The program initially began in May 2019.
- Eligibility runs for five years from the original purchase date or three years after the start of the program, whichever is longer.
- Symptoms qualifying for service include a display backlight that either:
- Shows vertical bright areas along the bottom of the screen, or
- Stops working completely.
- Devices with other damages impairing the display repair will need those fixed beforehand, which may incur costs.
- Service is available through Apple Support, Apple Authorized Service Providers, or at Apple Retail Stores.
- As of 2025, the official eligibility window for many 2016 models has ended; however, some users report advocating for extended coverage or refunds for repairs done outside the program timeline.
How to Check Your MacBook Pro for Eligibility
- Click the Apple menu and select About This Mac.
- Confirm if your MacBook Pro is a 13-inch model from 2016.
- Look for symptoms of backlight issues as described.
- Get in touch with Apple Support or visit an authorized service provider for an eligibility check and repair estimate if needed.
- Backup your data before service, as repairs may require wiping the device.
Repair Process Under the Program
Eligible MacBooks are repaired at no cost. The repair involves fixing or replacing the backlight cable or the entire display assembly depending on the problem’s extent. Apple’s goal is to restore the display’s proper function safely and reliably.
If your MacBook suffers from the known backlight issue and meets eligibility requirements, here are the repair options:
- Appointment at an Apple Store.
- Service via Apple Authorized Service Provider.
- Mail-in service through Apple Repair Center.
Important Notes and User Experiences
- The program covers only specific models and timeframes.
- Some users who experienced problems after the eligibility period have had to pay for repairs.
- There have been petitions and complaints about Apple’s handling of refunds and program extensions.
- As of mid-2025, no official extension has been announced, so affected users outside the coverage window usually bear repair costs themselves.
Related Updates: Samsung Green Line Refund Program (2025)
Interestingly, similar screen defect issues have surfaced across other brands, such as Samsung, which announced refund programs for certain Galaxy models experiencing vertical green line defects. These programs highlight a broader industry awareness of display backlight faults and consumer protection measures in 2025.
Summary of Display Backlight Service Program 2025
| Aspect | Details |
| Covered Device Models | 13-inch MacBook Pro (2016 Two and Four Thunderbolt 3 ports) |
| Program Start Date | May 21, 2019 |
| Eligibility Duration | 5 years after purchase or 3 years after program start |
| Symptoms Covered | Vertical bright areas at screen bottom; backlight failure |
| Repair Cost | Free if eligible; possible charge if outside program or other damage |
| Repair Locations | Apple Store, Authorized Providers, Mail-in Service |
| Data Backup | Recommended before service |
| Program Status (2025) | Mostly ended for 2016 models; no official extension |
| User Complaints | Refund avoidance and eligibility challenges reported |
Finally
The 2025 Display Backlight Service Program remains an important topic for owners of certain 13-inch MacBook Pro 2016 models experiencing display issues. While Apple’s program successfully provided free repairs for many affected users, the eligibility window has largely closed by 2025. Users with symptoms aligned with the program should still verify eligibility with Apple Support immediately.
For those with expired coverage, understanding the limitations and potential costs of repairs is vital. Keeping updated on developments, like petitions for program extensions or refunds, may provide future recourse.
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